Return conditions
Scope of goods that can be returned or exchanged
1. Accept cancellation before shipment. Orders that have already been shipped cannot be cancelled.
If you initiate a return or exchange for reasons other than quality defects, you will be responsible for the return shipping fee and redelivery shipping fee.
3. Returns and exchanges are only accepted within 3 days of receiving the goods.
If the following situations occur, you will receive a refund and do not need to return the package: the courier confirms that the package is lost or damaged; We sent the wrong product or sent the wrong size product.
Things to note:
Goods that are unused, undamaged, and retain their original packaging, labels, and gifts can be returned.
Customized products and clearance promotion products are non returnable.

What you need to do before returning:
1. Contact your sales manager via email, WhatsApp, or other channels within 3 days of receiving the product.
2. Provide clear photos or videos showing product quality defects.
Once it is confirmed that the product is defective (this confirmation process usually takes one day), we will arrange a refund to your original payment method without returning the defective product.
Things to note:
If you are unable to provide photos or videos, or if the provided photos or videos do not prove that the item has a quality defect, all items must be returned in their original condition to qualify for a refund or exchange. The return shipping cost will be borne by you.

Shipping and Refund Rules
Freight cost borne
The seller is responsible for: incorrect delivery, damage, or quality issues with the product.
Buyer’s responsibility: Non quality issue returns (such as subjective dislike).
Refund processing
Refund deadline: 7-14 working days after the warehouse signs for and inspects the goods.
Refund method: Return to the original payment path.
Partial refund: Orders that have already used coupons will have the discount amount deducted proportionally.

Non returnable situation
The product has been used, damaged by human factors, or missing accessories.
Orders that have exceeded the return deadline and have no quality issues.
Products clearly labeled as “Final Sale” on the special offer page.

Special problem handling
Wrong/missing product: Provide unboxing video or photo, contact customer service within 48 hours for replacement or refund.
Logistics lost item: The seller assists in checking logistics information, confirms the lost item, and provides a full refund or resend.

Contact Information
Customer service email: service@fashiongoes.com (Reply within 24 hours)
Online Chat: “Live Chat” button in the bottom right corner of the website (UTC/GMT+8.00 Monday Friday 8:30-18:00)
Whatsapp：+1(205)430-1041